Refund & Returns Policy – Your Rights Explained
At ReservationPoints.com ("we," "us," "our," or "the Company"), we are committed to delivering exceptional service and complete customer satisfaction. This Refund & Returns Policy outlines the terms and conditions under which refunds, credits, or service corrections may be issued.
Please read this policy in conjunction with our Terms and Conditions and Privacy Policy. By placing an order, you acknowledge that you have read, understood, and agree to be bound by this Refund & Returns Policy.
1. Service Overview & Payment Acknowledgment
ReservationPoints.com provides digital document preparation services for visa applications and travel planning, including flight itineraries, hotel reservations, cover letters, travel plans, and visa application assistance. All services are delivered electronically.
1.1 Nature of Our Services
The fee you pay is a service charge for the professional preparation, formatting, and delivery of travel-related documents. It is not the cost of actual airline tickets, hotel stays, or confirmed bookings. Our documents are temporary reservations intended specifically for visa application purposes and must not be used for actual travel.
1.2 Payment Confirmation
Upon placing an order and successfully completing payment, you will receive an email confirmation containing your order reference number, service details, and estimated delivery time. This email serves as your receipt and proof of purchase. Please retain this confirmation for your records.
IMPORTANT NOTICE
By completing your purchase, you acknowledge that our services are digital in nature and that fulfilment begins immediately upon payment. You agree that documents are prepared and delivered based on the information you provide at the time of order.
2. Refund Eligibility
ReservationPoints.com operates under a general no refund policy for completed digital services. However, we recognise that certain exceptional circumstances may warrant a full or partial refund. You may be eligible for a refund in the following situations:
2.1 Non-Delivery of Service
If we fail to deliver your requested documents within a reasonable time frame beyond the selected processing tier, and we are unable to resolve the issue upon being notified, you are entitled to a full refund of the service fee.
2.2 Material Errors on Our Part
If the documents we deliver contain material errors attributable to us — such as incorrect flight routes or formatting errors that were not caused by inaccurate information provided by you — and we are unable to correct the error in a timely manner, you may be eligible for a refund.
2.3 Technical Failure & Duplicate Charges
If a confirmed payment was processed but a system error prevented service delivery entirely, or if you were charged multiple times for a single order, you are entitled to a full refund of the erroneous amount.
3. Non-Refundable Circumstances
NON-REFUNDABLE CIRCUMSTANCES
The following situations are expressly excluded from our refund policy. No refund, credit, or compensation will be issued under these circumstances.
× Visa Denial
Visa decisions rest solely with the embassy or government. Rejections for any reason — including insufficient funds, travel history, lack of ties to home country, or embassy discretion — are not refundable.
× Change of Mind
Cancellations of travel plans, changed destinations, or no longer requiring the service after order.
× Customer Errors
Incorrect passenger names, passport details, or dates provided by you. (We offer free corrections instead).
× Expiry of Validity
Temporary PNRs or bookings that naturally expire before your appointment date due to poor timing.
4. Free Corrections & Amendments
We understand that travel plans can evolve, and we want to ensure your documents are always accurate and fit for purpose. ReservationPoints.com offers unlimited reasonable corrections to your itinerary documents at no additional charge.
What We Can Correct For Free:
To request a correction, simply reply to your delivery email or contact [email protected] with your Order Reference Number.
Request Process & Timelines
If you believe you are entitled to a refund based on the criteria in Section 2, email [email protected] with:
- Full Name and Order Reference Number
- Detailed description of the issue
- Any supporting evidence (screenshots, delivery emails, payment receipts)
Processing Timelines
| Payment Method | Bank Reversal Time |
|---|---|
| Credit / Debit Card | 5–10 Business Days |
| PayPal | 3–5 Business Days |
| Stripe / Apple Pay | 5–10 Business Days |
Chargebacks & Payment Disputes
We highly encourage contacting us before initiating bank disputes. Initiating a fraudulent chargeback for a service that was correctly fulfilled is illegal and breaches our contract. We will submit full evidence logs (IP, timestamps, delivery receipts) to defend against fraudulent chargebacks, and we may suspend your account permanently.
Still Need Help?
Our dedicated support team operates 7 days a week to ensure your documents are perfect for your visa application. Whether you need a correction or have questions about our policies, we are here for you.